1. The GSTRFlow Filing Guarantee Policy

We guarantee that the JSON files generated by GSTRFlow are fully compliant with the official GST Portal specifications. If you encounter any technical error or validation failure while uploading a generated JSON file to the GST Portal, our Filing Guarantee applies under the following procedure:

• 1. Assisted Resolution: If a file upload fails, you must notify our support team within 3 business days with the error log or screenshot provided by the GST Portal.
• 2. Managed Assisted Filing: Our technical support team will inspect your uploaded marketplace data, identify the discrepancy, resolve the schema error, and attempt to prepare/file the return on your behalf ("Assisted Filing").
• 3. Full Refund Guarantee: If our team is unable to generate a valid, uploadable JSON file or successfully assist you in completing your filing due to a technical error on our platform, you will be entitled to a 100% Full Refund of the fee paid for that batch.

2. Eligibility for Refund

You are eligible for a refund under the following conditions:

• Platform Failure to Resolve: If our software fails to generate a portal-compliant JSON file and our support team is unable to complete the filing on your behalf.
• Customer Opt-Out during Assisted Filing: If an error occurs on our platform and you choose not to permit our team to perform the Assisted Filing on your behalf, you may request an immediate full refund for the affected transaction.
• Duplicate Charges: Duplicate payments caused by payment gateway glitches will be refunded automatically or upon notification.

3. Non-Refundable Circumstances

Refunds will not be issued in the following scenarios:

• Once a generated JSON report has been successfully processed and accepted by the GST Portal.
• If errors or delays occur due to inaccurate data in source reports uploaded by the user (e.g., corrupted marketplace files, wrong GSTIN details, or missing sales records).
• Delays or failures caused by government server downtime, portal maintenance, or official GSTN system glitches beyond our control.
• Requests for refunds after data processing has been completed successfully and without technical errors.

4. Refund Process & Timelines

To request a refund, please email our support team at [email protected] with your Registered Email ID, GSTIN, Batch ID, and payment receipt.